How to Create WhatsApp Business Label and Use It in 2025? Best Guide
- Admin
- Jun 12
- 7 min read
Table of Content
How to Apply a Label to a Chat in WhatsApp?
Introduction
Tired of feeling like your WhatsApp inbox is a chaotic jungle? To manage customer chats better, the WhatsApp Business label feature lets you create business labels in the app’s Business Tools section. You can assign these labels by tapping the three-dot menu, choosing “Labels,” and picking the right one. These WhatsApp Business labels help organize chats by topic, urgency, or customer type. This makes labeling chats for customer support, segmenting WhatsApp contacts, and automating customer categorization much easier. With color-coded labels for WhatsApp, you can improve customer management and keep your inbox well-organized.
What are WhatsApp Labels?
WhatsApp Business labels are a way to organize and manage customer chats inside the WhatsApp Business app. These labels help you label WhatsApp messages based on customer type, order status, or topic. By using a WhatsApp Business label, you can quickly find chats, track customer progress, and improve customer management. Labels also make it easier to segment WhatsApp contacts and handle multiple conversations with ease.
How to Create WhatsApp Business Labels on Android?
Creating a WhatsApp Business label is easy and helps organize chats better. Go to the Tools section, tap “Labels,” then select “Add new label.” Enter a name and save it. You can create up to 20 WhatsApp Business labels. These labels help label WhatsApp messages, segment WhatsApp contacts, and improve customer management across Android, iPhone, and WhatsApp Web.
Step 1: Open WhatsApp Business App
Open the WhatsApp Business app on your Android device.
Step 2: Tap the Three Dots
Tap the three-dot menu in the top right corner of the screen.
Step 3: Create WhatsApp Business Label
Select "Labels" and tap the plus icon to create a new WhatsApp Business label.
Step 4: Assign Labels to Chats
Open any chat, tap the three-dot menu again, choose “Label chat,” and assign the label to organize WhatsApp messages.
How to Create WhatsApp Business Labels on iPhone?
On iPhone, creating WhatsApp Business labels is quick and easy. Just go to Settings, tap on Tools, then select Labels, and choose "Add new label" to create and name your label. These WhatsApp Business labels help you label WhatsApp messages and organize chats for better customer management.
Step 1: Launch WhatsApp Business
Open the WhatsApp Business app on your iPhone.
Step 2: Swipe and Tap More
Swipe left on any chat, tap “More,” then choose “Label Chat.”
Step 3: Add a New Business Label
Tap the plus icon to create WhatsApp Business labels such as “New Lead” or “Follow-up.”
Step 4: Label WhatsApp Messages
Select and apply the label to your chat. This helps with segmenting WhatsApp contacts and improving customer management.
How to Create WhatsApp Business Labels on WhatsApp Web?
Creating WhatsApp Business labels on the WhatsApp web allows you to organize chats, label WhatsApp messages, and improve customer management directly from your desktop. It’s a simple way to keep your business conversations well-structured and easy to access.
Step 1: Log in to WhatsApp Web
Go to WhatsApp Web and scan the QR code using your phone.
Step 2: Open a Chat
Select the customer chat you want to label.
Step 3: Click the Three Dots
Click the three-dot menu and choose “Label Chat.”
Step 4: Create or Select a Label
Click “Create new label” or choose an existing one. Use WhatsApp Business labels to label WhatsApp messages and organize WhatsApp Business chats easily.
How to Apply a Label to a Chat in WhatsApp?
Applying a WhatsApp Business label to a chat is quick and helps in organizing your customer conversations better. Labels can be used to track order status, customer type, or support stage. Here’s how to label WhatsApp messages in just a few steps.
Step 1: Open the Chat
Go to your WhatsApp Business inbox and open the chat you want to label.
Step 2: Tap and Hold
Tap and hold the chat entry to bring up the menu options.
Step 3: Select the Label Option
From the menu, tap on the "Label" option to start applying a WhatsApp Business label.
Step 4: Choose or Create a Label
Select an existing label from the list or tap “Add new label” to create business labels. You can name the label and pick a color to make it easier to identify.
Step 5: Save the Label
Tap “Save” to apply the label. Now the chat is organized under the selected WhatsApp Business label, helping with customer management and chat segmentation.
How to Sort Labels in WhatsApp?
While WhatsApp doesn’t let you sort labels directly, you can still organize your chats using custom lists. These lists work like folders, helping you manage customer conversations just like sorted WhatsApp Business labels. This method supports better customer management, chat organization, and faster access to important messages.
Step 1: Create a New List
In the WhatsApp Business app, go to the Chats tab and tap the “+” icon in the filter bar to create a new list.
Step 2: Name the List
Give your list a clear name like “Work Leads,” “Pending Orders,” or “Customer Support” to match your business labels.
Step 3: Add Chats to the List
Select the chats or customer groups you want to include. This helps you label WhatsApp messages and sort them by category.
Step 4: Manage Your Lists
You can edit list names, reorder them in the filter bar, and add or remove chats anytime.
Step 5: Access and Use the List
Swipe down on the Chats tab to view all your lists. Tap any list to see only the chats assigned to it, just like filtering by WhatsApp Business labels.
Why Should You Use WhatsApp Business Labels?
Using WhatsApp Business labels helps you stay organized and manage customer chats more effectively. These labels let you sort conversations by type, making it easier to handle leads, order updates, and support requests. With the WhatsApp Business label feature, you can label WhatsApp messages, improve customer service, and streamline your business workflow.
1. Organization and Prioritization
WhatsApp Business labels help you organize chats by urgency, topic, or customer type. You can quickly find and prioritize chats like new leads, pending orders, or customer queries.
2. Targeted Communication
Business labels allow you to send messages to specific customer groups based on their interests or actions. This improves your targeted communication and increases engagement.
3. Improved Customer Management
Labeling chats for customer support makes it easier to assign, track, and respond to conversations. It ensures that no customer query is missed.
4. Broadcast Lists for Segmentation
You can use labels to create broadcast lists and send bulk messages to selected segments. It’s helpful for promotions, reminders, or updates without mixing up customer types.
5. Better Insights and Tracking
WhatsApp labels for sales tracking let you monitor customer behavior, response rates, and engagement patterns. This helps with planning future communication.
6. Team Collaboration
Using chat labels helps your team divide work, assign tasks, and stay updated on customer interactions. This improves workflow and avoids confusion.
Conclusion
WhatsApp Business labels help organize chats, improve customer management, and streamline communication. You can label WhatsApp messages, create business labels, and use chat labels to sort conversations by type or urgency. They also support segmenting WhatsApp contacts, automating customer categorization, and tracking sales. Using WhatsApp Business labels makes managing customer chats easier and more efficient for any business.
FAQ
How do I create labels on WhatsApp?
To create labels in WhatsApp Business, go to the Tools section and tap on Labels. Then tap "Add new label", enter a name, and tap Save. These WhatsApp Business labels can be applied to chats by tapping and holding a chat, selecting Label, and choosing from your list. You can create up to 20 business labels to help you label WhatsApp messages and improve customer management. Read the full guide on WA CRM
How do I label a contact in WhatsApp?
Labeling a contact in WhatsApp Business starts by opening the chat and tapping and holding to select it. Then, tap the Label option and choose from your WhatsApp Business labels or create a new one. This helps you label WhatsApp messages and organize chats based on customer type, making customer management easier and more efficient.
How to categorize chats in WhatsApp?
WhatsApp Business lets you categorize chats using custom lists, which act like filters to organize your inbox. You can create your own lists, add both individual and group chats, and switch between them easily. These lists work like WhatsApp Business labels and help you manage chats by topic, customer type, or urgency for better customer management and chat organization.
How do I add labels in WhatsApp?
You can add labels in WhatsApp Business by going to the Tools section in the app settings and selecting the Labels option. Create a new label by entering a name and tapping Save. Once created, assign the WhatsApp Business label to any chat by tapping and holding the chat, then choosing Label and selecting the one you want. This helps label WhatsApp messages and organize chats for better customer management.
How many labels can I create in WhatsApp Business?
WhatsApp Business allows you to create up to 20 labels. These WhatsApp Business labels help you organize chats, manage customer conversations, and find messages quickly. You can assign multiple labels to the same chat, and each label will appear side by side, making it easier to label WhatsApp messages and improve customer management.
How do I segment WhatsApp contacts using labels?
Segmenting WhatsApp contacts using labels is easy with WhatsApp Business. Go to the Tools section, tap on Labels, and create business labels with different names and colors. Assign each WhatsApp Business label to individual chats or groups based on customer type or interaction stage. Later, you can tap any label to view all contacts grouped under it, helping you segment WhatsApp contacts and improve customer management.
What is the benefit of using chat labels in WhatsApp Business?
Using chat labels in WhatsApp Business helps organize chats, track conversations, and manage customers more effectively. With WhatsApp Business labels, you can label WhatsApp messages based on order status, lead stage, or customer type. This improves customer management, makes follow-ups easier, and allows you to segment WhatsApp contacts for targeted communication.
Can I organize WhatsApp Business messages using labels?
Yes, you can organize WhatsApp Business messages using labels. By creating business labels with custom names and colors, you can label WhatsApp messages based on customer type, order status, or chat priority. These WhatsApp Business labels help you categorize conversations, find chats faster, and improve overall customer management.
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